telephone/IVR

On-Hold Messaging and Guidance from a Telephone and IVR Artist Who Cares

Telephone/IVR is an important part of the customer service industry. One way that companies make their customers feel valued and heard is by employing friendly and poised voiceover artists to voice their call transfer, menu, and messaging systems. IVR, or Interactive Voice Response, allows customers to choose necessary options from a menu that helps field their calls to the appropriate department, operator, or task. 

Pre-recorded telephone messages can welcome callers, provide them with information about hours of operation, promotions, services, and more. These recordings can help companies manage a high volume of inbound calls and make hold time more bearable for callers.

Enhancing Customer Satisfaction One Call at a Time

Mary Anne Ivison is a professional female voiceover artist for telephone and IVR projects. Her natural and conversational sound will put callers at ease and help them navigate the customer service experience. To ensure that callers never become frustrated and have a positive customer experience, recorded telephone messaging should be upbeat, friendly, and helpful. 

When there is a high call volume, it can be difficult for live agents to answer new calls in a timely manner. Telephone and IVR voiceover can help to put customers at ease and provide them with helpful information while they wait. The tone of the IVR voice can make all the difference in this area. Nobody wants to hear a robotic voice spitting information at them when they are waiting to speak to a customer service representative. The voice of the pre-recorded messages should be authentic, approachable, and upbeat to put the callers’ minds at ease.

Genuine Customer Care
in Each and Every Call

Mary Anne approaches her work and her personal life with empathy and care. Making connections with others is her ultimate goal each day when she goes out into the world. She brings this warmth and consideration with her in the booth, making her a perfect candidate for Telephone and IVR projects. As companies seek to make deeper connections with their customers, they are working to enhance the caller experience with authentic and helpful voices in their messaging systems.